Are you our next HoneyBee?
HoneyBee is currently recruiting for a full-time employee with our operations team at our Los Angeles office.
This role will be critical to our future success, and we are looking for candidates who share our passion for improving the financial lives for the 78% of Americans that are living paycheck to paycheck in the U.S. Our mission is to protect working Americans from predatory lending practices and provide access to affordable credit. Ideally, whoever we hire will learn everything we know about this industry and more, helping to drive innovation in one of the world’s largest and most complex industries while delivering the best products and services to our customers.
HoneyBee is a Certified Benefit Corporation® with a social mission to offer employers the unique ability to promote their employees’ financial wellness while shielding them from predatory lenders.
You will be the arms and legs of our beehive. You represent HoneyBee and our brand represents trust and authenticity. We care deeply about our customers. Our customers are both HR leaders and their employees. You’ll work closely with our founding team and with our customer service team. Empathize with our customers. Take the time to understand their frustrations, needs, and help us provide them with world-class support.
What we believe this position requires:
Someone that is detailed oriented with excellent analytical skills and demonstrated the ability to take on increased responsibility over time.
Our founding team started HoneyBee in one of our parent’s basements because we put all our cage-free eggs in this basket. We love the startup roller coaster ride. We are resilient. We expect you to have the same work ethics. Teamwork makes the dream work. Fill gaps. There’s no such thing as “it’s not my job.” We can handle our gluten but we are highly allergic to lazy folks.
Someone that is ready for a wild & chaotic journey and disrupt a $90 billion payday lending industry.
78% of Americans live paycheck and paycheck and have less than $500 in savings, over 110 million Americans are subprime or have no credit. Americans are starting to fall through the cracks in the traditional banking system because the industry is falling short for most consumers. HoneyBee is leveraging technology, our HR and broker community to create a massively scaled business that can challenge incumbents. If you want to know what this industry is doing to vulnerable families in America, watch Dirty Money Episode 2 Payday on Netflix.
Someone who is passionate and deeply cares about making a positive impact in people’s lives.
You will hear stories about how HoneyBee has changed people’s lives for the better. The ideal candidate will share this passion and the following traits and skills.
We believe that a great loan operations manager and HoneyBee ambassador requires the following traits: inclusiveness; humility; compassion; honesty; and discipline. You should value these traits in yourself and others.
The tasks of the job require the following skills: the ability to oversee all daily loan payments and collections activities; have strong time management and multi-tasking skills with an ability to prioritize conflicting demands and deadlines, effectively communicate expectations with borrowers over the phone; create collections reports and documentations for all special procedures.
Someone who has a background with loan operations, loan servicing, credit analysis in the consumer lending industry.
We don’t need you to be a graduate from a fancy school, but we do need you to have strong communication skills because you will need to write great emails, be enthusiastic on the phone and have positive energy in person. What matters to us is your personal backgrounds. If you’ve had to overcome challenges in your life, you’ll be even more suited to connect with the end consumers – We want you to build trust with our customer, and help them understand why financial wellness is important in the workplace.
And finally, familiarity with ZenDesk, Google Docs and loan management systems.
These are the tools you’ll be using everyday, and you need to be very comfortable using them. This is how we keep track of all outstanding issues with our customers.
Notably, we’re not looking for leading experts. We’re looking for fast learners who know enough to know what they don’t know and be curious about the rest.
How to Join our BeeHive:
Email the following to firstname.lastname@example.org
- Cover letter, tell us why you should be the chosen one.
- Title: Loan Operations Manager I AM “one word that best describes you”
Compensation: TBD (based on experience)
Location: Los Angeles, California
Start Date: Aug 15th, 2019